Jeetwa Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction & Scope

Jeetwa (referred to herein as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy explains how jeetwa collects, uses, stores, and protects your personal information.

This policy applies to all jeetwa services — including the website, mobile app, customer support communications, and other digital services. If you navigate to a third-party site via an external link, that site's privacy policy is its own, and jeetwa is not responsible for it.

We comply with applicable international data protection laws and regulations. Our goal is to maintain full transparency in how your personal information is used.

2. What Information We Collect

2.1 Directly Collected Information

Information you provide when registering or using our services:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC)
• Payment method details (bKash/Nagad/Rocket number)
• Photo ID or scanned document copies (for KYC verification)

2.2 Automatically Collected Information

Automatically collected when you use our platform:

2.3 Information Received from Third Parties

In some cases, we may receive additional information about you from payment processors, identity verification services, or fraud prevention agencies. This data is used solely for security and regulatory compliance purposes.

3. Purpose of Data Use

Jeetwa uses your information for the following purposes:

• Account Management: Registration, login, password recovery, and account security.
• Service Delivery: Betting, gaming, deposits, withdrawals, and bonus processing.
• Identity Verification: Legal compliance and age verification.
• Customer Support: Resolving your complaints or inquiries.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Marketing: Sending you relevant promotions based on your preferences (you may opt out at any time).
• Improvement: Improving platform performance and user experience.
• Legal Compliance: Meeting regulatory authority requirements.

We never use your information beyond the purposes stated above. If we need to use it for a new purpose, you will be notified in advance and your consent will be obtained where required.

4. When Information Is Shared

4.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), KYC verification providers, game suppliers, and IT service providers. These partners are contractually obligated to protect your data.

4.2 Legal Obligations

Information may be shared in response to a court order, regulatory directive, or lawful request from a law enforcement agency. In such circumstances, we may not be able to notify you in advance due to legal obligations.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user data may be transferred. You will be notified in advance by email and informed of any new applicable policies.

5. Data Security Measures

Jeetwa uses industry-leading security technology to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall Protection: Prevention of unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Periodic audits conducted by third parties.
• Restricted Access: Only authorized personnel may access personal information.
• Data Backup: Regular backups stored in a secure location.

While we work hard to maintain the highest level of security, no organization can guarantee 100% safety on the internet. We strongly recommend using a strong password and keeping 2FA enabled on your account.

6. Cookie Policy

6.1 Cookies We Use

6.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7. Data Retention Period

Jeetwa does not retain your data longer than necessary. The general policy is:

• Account Information: For the duration your account is active and up to 5 years after closure, as required by law.
• Transaction Records: 7 years (as required by financial regulatory rules).
• KYC Documents: 5 years after account closure.
• Communication Records: 3 years.
• Cookie Data: According to cookie type (see table above).

Once the retention period ends, your data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal data:

To exercise any of these rights, email us at support@jeetwa.net. We will endeavor to respond within 30 days. In some cases, legal obligations may prevent the deletion of certain data — if so, we will explain the reason.

8.1 Opt Out of Marketing

To stop receiving promotional emails or SMS, click the "Unsubscribe" or "Opt Out" link at the bottom of any message, or contact our support team. Please note that important transactional messages cannot be disabled.

9. Privacy of Minors

Jeetwa strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on jeetwa, please notify us at support@jeetwa.net.

10. Policy Changes

Jeetwa may update this Privacy Policy at any time. For significant changes, you will be notified in advance at your registered email address. The "Last Updated" date at the top of the page reflects the most recent revision.

Continued use of the service after any changes takes effect constitutes acceptance of the updated policy. If you do not agree with the new policy, you may request to close your account.

11. Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@jeetwa.net
• Live Chat: Click the chat button in the bottom-right corner of the platform
• Response Time: Typically within 24–72 hours

Our data protection team handles all privacy-related matters with the utmost care. We are fully committed to keeping your information safe.